A Matter of Principles
ISO 9001:2015 certification authenticates the high quality standards of GOEX. Besides benefiting employees, it also benefits the company by organizing its processes and providing the ability to monitor and increase the efficiency of processes used. Ultimately, customers get consistently high-quality products and service. We all win!
The goal of any organization is to provide excellent quality products and services to its customers to earn their loyalty and repeat business. In addition, it is traditionally understood that organizations possessing ISO certifications are concerned with organizational improvement.
To that end, GOEX has applied seven quality management principles that the ISO 9001:2015 standard is based on:
- Customer focus - looking beyond meeting specifications and seeking to understand and improve the total customer experience. Providing what is needed, when it’s needed.
- Leadership - defining the overall vision and mission of the organization and ensuring processes are effectively carried out on a day-to-day basis.
- Engagement of People - ensuring that people’s abilities are used and valued. Making people accountable and enabling them to participate in continual improvement.
- Process Approach - assuring the activities that make up a process are related, organized and work towards a common goal- to create results your customers care about.
- Improvement - making a plan for continuous improvement of products, services and processes. Identifying opportunities and implementing changes to make a difference going forward.
- Evidence-Based Decision-Making - evaluating and prioritizing options to make informed decisions based on analysis not opinions. Balancing data analysis with practical experience.
- Relationship Management - sharing expertise, resources, information and plans with partners. Collaborating on improvement to create value for the customer.
Of the many benefits of ISO 9001:2015 certification, the three most significant are:
- Providing a framework for a well-organized Quality Management System (QMS)
- Creating satisfied customers, management and employees
- Helping continually improve the company and the products we sell
Click here for a copy of the GOEX ISO 9001:2015 certificate.